Refund policy

Return & Refund Policy

Effective Date: October 7, 2026

At Pure Glint Supply, we want every order to arrive in a condition that allows you to enjoy a cleaner, more organized, and more functional space. Our products include soap dishes, toothbrush holders, shower storage racks, and other practical bathroom organization items. Because these products are intended for everyday household use, we carefully consider cleanliness, product condition, packaging, and safe handling when evaluating returns.

This Return & Refund Policy explains when an order may be returned, how to request a return, and how refunds are processed.

1. Return Eligibility

We generally accept eligible return requests made within 30 calendar days after the date of delivery.

To qualify for a return, the item should:

  • Be unused or only minimally handled for inspection;

  • Be in its original condition;

  • Be clean and free from personal-use residue;

  • Include the original packaging, where reasonably available;

  • Include all accessories, components, mounting pieces, or other parts supplied with the product;

  • Not have been intentionally damaged, altered, modified, or improperly installed; and

  • Be accompanied by sufficient order information for us to identify the purchase.

For hygiene-related products such as toothbrush holders, soap dishes, and bathroom storage accessories, we may apply additional cleanliness requirements. Products that have been used in a manner that makes them unsuitable for resale may not qualify for a return.

2. Items That May Not Be Accepted

A return may be declined when an item:

  • Shows substantial signs of use;

  • Has been exposed to water, cleaning chemicals, cosmetics, personal-care products, or other substances in a manner that affects its condition;

  • Has been damaged through improper installation or use;

  • Has been modified, painted, drilled, cut, glued, or otherwise altered;

  • Is missing essential components;

  • Is returned without reasonable order information;

  • Was damaged after delivery through misuse, accident, neglect, or improper storage; or

  • Is otherwise not in a condition reasonably suitable for resale.

These limitations do not eliminate rights that cannot legally be waived under applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.

To help us resolve the matter efficiently, please provide:

  1. Your order number;

  2. The name used to place the order;

  3. A description of the problem; and

  4. Clear photographs of the item, packaging, shipping label, and any visible damage when applicable.

Depending on the circumstances, we may offer a replacement, replacement component, refund, return authorization, or another reasonable resolution.

You should not discard a damaged product or its packaging until we have had a reasonable opportunity to review the issue, unless keeping the material would create a safety or sanitation concern.

4. Change-of-Mind Returns

If you simply decide that a product is no longer needed, does not fit your intended space, or is not suitable for your personal preference, the product may still be eligible for return if it satisfies our return requirements.

The customer may be responsible for return shipping costs for voluntary or change-of-mind returns unless we expressly state otherwise.

Original shipping charges, if any, may not be refundable where the order was correctly fulfilled and the return is based solely on customer preference.

5. How to Request a Return

Please email:

hazmat@pureglintsupply.site

with the subject line:

Return Request — [Order Number]

Your message should include:

  • Full name;

  • Order number;

  • Product name;

  • Reason for the return;

  • Date the order was received; and

  • Photographs, if the product is damaged, defective, or incorrect.

Please wait for return instructions before sending merchandise to the return address.

6. Return Authorization

A return is not automatically approved merely because a request is submitted.

After reviewing your request, we may provide return instructions if the merchandise qualifies. If a return is authorized, please package the product securely. Customers are responsible for reasonable care of merchandise while it is being returned.

We may decline a refund if the returned merchandise is materially different from the item associated with the approved return request.

7. Refund Processing

Once an approved return is received and inspected, we will determine whether the applicable refund requirements have been satisfied.

Approved refunds will generally be issued to the original payment method.

Depending on the customer's financial institution or payment provider, additional processing time may be required before the refund appears in the customer's account.

We are not responsible for delays imposed by banks, credit-card issuers, payment processors, or other financial institutions after we have initiated an approved refund.

8. Partial Refunds

Where permitted by applicable law, a partial refund may be considered when:

  • An item has minor missing packaging but remains reasonably resalable;

  • Only part of a multi-item order is eligible for return;

  • A product has been used beyond what is reasonably necessary for inspection; or

  • Other circumstances materially affect the item's resale condition.

Any deduction will be evaluated based on the condition of the merchandise and the circumstances of the return.

9. Exchanges

We may offer exchanges when inventory permits. An exchange is not guaranteed for every product, size, style, color, or configuration.

If the requested replacement is unavailable, we may instead provide another appropriate resolution, including a refund where applicable.

10. Refused or Undeliverable Orders

If a package is refused, abandoned, or returned because the customer provided an incomplete or incorrect delivery address, the customer may be responsible for reasonable costs associated with the returned shipment and any subsequent reshipment.

A refund for the merchandise may be considered after the package is safely returned and inspected.

11. Final Sale or Specially Identified Items

If a particular product is expressly identified on its product page as final sale or otherwise subject to special return conditions, those conditions may apply to the extent permitted by applicable law.

12. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot lawfully be excluded under applicable federal or Florida law.

13. Contact

Pure Glint Supply
Company: COMMERCIAL ART SUPPLY, INC.
Business Address: 1098 Egret Cir N, Jupiter, FL 33458
Return Address: 1098 Egret Cir N, Jupiter, FL 33458
Contact Person: BAMBONE RURANGIRA
Email: hazmat@pureglintsupply.site

We appreciate the opportunity to resolve return issues fairly and efficiently and encourage customers to contact us before shipping merchandise back.